Prosthetic Products Warranty Statement

Blatchford Group warrants its products for a period of time against defects in material and workmanship. The warranty period applies from the original date of product shipment unless otherwise specified.

In the event that a defect is discovered during the warranty period, Blatchford will, at its discretion, either repair or replace the affected part with another part equivalent in basic function or refund the purchase price of the affected part only. The warranty of the repaired or replaced part is limited to the remaining warranty period from the original shipment date of the part.

The warranty coverage is limited to the cost of the original failed part and excludes all associated or related costs. For the sake of clarity, the phrase “all associated or related costs” includes but is not limited to associated parts, assembly and disassembly costs, transport costs, travel and handling costs and any form of compensation.

The warranty policy excludes failure resulting from misuse, accidental damage, neglect, wear and tear, unapproved component modifications, incorrect assembly and unless otherwise specified, immersion in water. Specific limitation of use as detailed in the documentation supplied with the product must be complied with.

Blatchford makes no other express warranty or condition, whether written or oral to the extent allowed by local law, any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose is hereby disclaimed. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above disclaimer may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from country/region to country/region, state to state, or province to province.

To the extent allowed by local law, the remedies in this warranty statement are your sole and exclusive remedies. except as indicated above, in no event will Blatchford or its suppliers be liable for direct, special, incidental, consequential, or other damage, whether based in contract, tort, or otherwise. Some countries/regions, states, and provinces do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

If the product comes with a Warranty Registration Form then this must be completed and returned to the company for the warranty to be effective.

Where requested by Blatchford a Warranty Claim Form must be fully completed and supplied with the affected part to qualify for warranty.

To return any product, please contact our Customer Services department.

Please be aware our Warranty Statement is subject to change; in all cases our current Warranty Statement is published on our website.