We collect information about you when you register with us or place any order for products or services. We also collect information when you voluntarily complete contact forms, subscribing to our mailing lists and request a catalogue. Our Website usage information is collected using cookies and google analytics. This personal information always requires the user’s confirmation before it is submitted to Blatchford and the user can refuse to provide this. However, in this case they will be unable to engage in the particular website activity as we would not have the contact details to send the requested information. Blatchford always tries to minimise the amount of personal information that we require in order to provide a specific service or feature.
When you are a patient of Blatchford we record all your treatment and details of your appointment so that your clinician, nurse or other health care professional can plan your treatment correctly. To make sure that you are treated safely, we record your person information, such as your name, address, next of kin and ethnic origin as well as all contacts you have with the Company such as clinic visits and the results of investigations and letters relating to your care. To make sure that you are treated properly, we will also record your treatments, allergies, medicines, reactions to medicines in the past and any long term conditions such as diabetes or asthma. Your health record is kept confidential within the Company at all times and is only shared with staff when they need it to carry out their job. All staff are required to work to strict professional and contractual codes of confidentiality and where possible we will anonymise information so that individual patients cannot be identified. The only time information will be shared to outside organisations is if they are directly involved in your care, for instance, your NHS Hospital, community nurses or therapy staff. We will retain your information as set out in the NHS Code of Practice for Records Management. If you want more details on how long we will hold your information then contact the company Data Protection Officer.
When Blatchford has been instructed to supply you a medical device the order contains some personal information. Blatchford needs the information to be able to supply the correct device for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history. Details include, name, activity level, weight, gender, age, relevant measurements and delivery address. These records are kept confidential within the Company at all times and are only shared with staff when they need it to carry out their job. All staff are required to work to strict professional standards and have signed contractual codes of confidentiality. The minimum amount of personal information is used in order to supply the right medical device to you. If you want more details on how long we will hold your information then contact the company Data Protection Officer.
When individuals apply to work at Blatchford, we will only use the information you supply to us to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service we will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful job candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. Once a person has taken up employment with Blatchford, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Blatchford has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
In most cases, any personal information provided, for example Contact Form submissions, is stored on servers in the UK. We use a third party provider to help manage and maintain the security and performance of our corporate websites.
Blatchford uses some third party services to provide some online features and functionality to our customers. These are:
If you choose to join our mailing list, Blatchford uses the third party service MailChimp to provide our mailing list functionality. Mailchimp is a third party processor, refer to the ‘Third Party Processors’ section of this notice for information about them. Blatchford mailing lists include email address, name and country information and this information is stored on MailChimp servers It is always possible to remove your personal data from our mailing list by opting out via the ‘Unsubscribe’ link at the bottom of any emails sent by Blatchford via Mailchimp. If you have difficulties removing yourself from the list then contact our Data Protection Officer
Blatchford uses the third party processor service Eventbrite to provide event registration, ticketing and management. The personal details of event attendees are stored on Eventbrite servers in the USA for the purpose of providing this service.
Blatchford tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ or ‘Right of Access’ under the Data Protection Act and the General Data Protection Regulation. We will then supply to you:
To make a request to Blatchford for any personal information we may hold, you will need to request the information from us, either verbally or in a written format. You have the choice of either completing the Subject Access Request (SAR) form, or via email, or via letter to the address provided below. Please be aware the form is NOT mandatory. However it can speed up the process. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, please address these changes to the Information Security office, via “How to contact us”..
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint we may need to share personal information with other relevant bodies.
By contacting the Information Security Officer, by email and/or using the address below you can also get more details on:
We use a number of third parties to process personal data on our behalf. The third parties have been carefully chosen and are part of the EU-U.S Privacy Shield therefore are compliant with the EU data protection regulations. These are:
You have rights around your personal data and how we handle it. If at any point you believe the information we process on you is incorrect and you want it corrected, you request to see this information, you request the data to be transferred, you object to our processing your Personal Information, or you request to have it deleted. Then please contact the Data Protection Officer. For more information, please see the ICO document “A guide to your data rights”.
Blatchford tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.
If you are not satisfied with the response from Blatchford or believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the Information Commissioner’s Office (ICO)
We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 17th July 2019.
Chas A Blatchford and Sons Ltd (Blatchford) is the company that you are supplying your personal information to. The company Information Security Officer is the Data Protection Officer for Blatchford and can be contacted by:
Telephone: +44 (0)1256 31 6635
Information Security Officer
Chas A Blatchford & Sons Ltd
Unit D Antura
Kingsland Business Park