Rotherham NHS Wheelchair Service

 

Blatchford is a multi-award winning manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.  Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through science, technology, and maintaining a clear focus on people, we make mobility possible 

Rotherham Wheelchair service is part of Blatchford Wheelchair Services which is made up of 6 individual wheelchair services, Tameside, Oldham, Dudley, Calderdale & Kirklees, Mansfield and Rotherham. 

We have a team of specialist clinicians including an Occupational Therapist and Senior Rehabilitation Engineer along with a team of administrators who are dedicated and committed to delivering a high quality and efficient service.  Clinical governance is an integral part of our care and includes on-going service review, improvements coupled with audit research and training. 

Mediquip are the lead providers for the service and Ross Care are responsible for the delivery, collection, maintenance and repair of all wheelchair equipment in the community.  

The clinical assessments and handovers for wheelchairs and special seating are provided by Blatchford who have extensive knowledge providing clinical services across the UK and special seating clinics in over 30 wheelchair services. 

As an established Approved Repairer, Ross Care provide a full & comprehensive free repair service, should your NHS wheelchair develop a fault. They have an extensive network of service centres across England. This enables excellent local coverage and response times for our NHS wheelchair users and have over 70 skilled Field Service Engineers out on the roads each day each who each carry large stocks of wheelchair parts and spares to achieve a very high percentage of first-visit-fixes. 

Services We Provide

Blatchford provide the clinical service for the Rotherham wheelchair services. This includes wheelchair and special seating assessments for children and adults with mobility and postural needs. We also provide pressure care cushions and accessories for wheelchairs and buggies.

Where Will the Assessment Be Carried Out?

Assessments take place in a variety of locations e.g wheelchair centre, home, day centre, school and E consultations

E consultations. You will be sent a text to your mobile phone prior to your appointment inviting you to join your clinician on line. E consultations enable patients to be assessed at a time that is convenient for you in the comfort of your home. Early morning and evening appointments can be accommodated at your request.

How to Refer to the Wheelchair Service?

Any qualified healthcare professional can refer to the service, e.g. GP, district nurse, physiotherapist and occupational therapist. All referrals are reviewed by our clinical team and prioritised. One your referral has been reviewed you may be supplied directly with your equipment or you may be invited to an assessment in any of the locations above.

When Will I Receive My Equipment?

 Your equipment may be supplied directly from referral. Alternatively for service users requiring assessment you may receive the equipment directly at your clinic appointment or alternatively you will be allocated a handover appointment to set up your equipment to meet your needs

Where do I go if I am not eligible for a wheelchair?

For wheelchair users who require a wheelchair for short-term use (less than 6 months) the Red Cross offer a hire service in the Rotherham area.

For all queries please contact
https://www.redcross.org.uk/get-help/borrow-a-wheelchair

Alternatively there is the opportunity to privately hire a wheelchair. If you require help and support please contact our office and our team will be able to help you

Other service users who would like to explore the option of funding via voluntary services then check the links below.

Possible Charitable Resources: Adults
Possible Charitable Resources: Children

If you have a general query on funding of your wheelchair then please contact the Duty clinician on the main REWS tele number or e mail.

Right to Travel Accredited

Blatchford is “Right to travel” accredited. The right to travel accredited services supports wheelchair users with a NHS wheelchair or buggy that has broken down or developed a fault in the UK when travelling outside of their home area.

Health and Well-being

We have wheelchair weighing scales that are available for ANY wheelchair user to access to support them on their weight management journey and weight passports to help you track your progress.
Please contact our service to make an appointment to use the scales. Appointment required at present due to Covid 19 restrictions.

For local support on useful health and well-being click the link below:

Wellbeing (connecttosupport.org)

For NHS national support on useful health and well-being links see the link below:

Disability Horizons article on Disability and Independence – NHS Wheelchair Services

Feedback

We would love to hear your views and experiences in using our service or join up to our virtual wheelchair user group with no meetings to attend and an opportunity to shape your service!

How To Make a Complaint

This leaflet explains how to complain about the treatment or service you have received.

Complaints

If you have specific concerns please contact the Rotherham Service via the local phone or email address contained at the top of this page. Alternatively please email customer.services@blatchford.co.uk and a member of our team will be in touch.

Stop the Pressure

Join the “Stop the pressure” campaign and help in the prevention of pressure ulcers. Visit Stop the Pressure for help and advice. Alternatively,
if you have any concerns please contact our duty clinician who will be able to advise you.

Referrals 

Powered Wheelchair Referral Form

Manual Wheelchair Equipment Referral Form