Blatchford Group Homepage

ACS Technician

July 31, 2019
Competitive salary, excellent benefits

Blatchford is an award winning rehabilitation provider, who are proud to be industry leaders in the market with specialists around the world and the leading supplier of services and products to the NHS.

We now have an exciting opportunity for a Technician, to work as an integral part of our specialist After-sales Customer Services (ACS) team based in Basingstoke.

This is a rewarding role for a proactive individual who thrives in a manufacturing environment, where they are experienced in repairing, servicing and modifying specialist equipment precisely and effectively, to particular specifications and requests.

The Technician is ultimately responsible for repairing and servicing prosthetic products for our patients from centres throughout the UK.  Due to the unique nature of our industry experience in prosthetics manufacturing is not essential, although it is highly beneficial.

In order to excel in this role the successful candidate will have excellent communication skills with the ability to liaise at a technical level, both verbally and written when required. They will have a thorough understanding of and experience of working in electro-mechanical and hydro-pneumatic assemblies or service and be computer literate to a moderate level.

You’ll be focused and flexible in your approach, and able to operate in a high pressure environment. You will be a reliable team worker and be trusted to complete tasks accurately and to deadline.

You will use these skills and experiences to determine what action needs to be taken when a product arrives within the ACS Group under a returns authorisation. The successful applicant will determine and undertake services and repairs in accordance with the requirements of the request and update our system to demonstrate work done. They will highlight any issues found, seeking advice from product specialists when necessary and take responsibility for re-evaluating returns requests which are not covered by the initial authorisation.

You’ll work with an experienced team of technicians to develop your skills to enable you to undertake necessary work to expert quality standards. You will also have the opportunity to liaise with our NPD team in the development of new products for service requirements and the purposes of service and repair, and communicate with our customers when required.

The nature of the role is varied and can be fast paced so the successful candidate will maintain high standards when working to varying deadlines and specifications. This is a permanent position and the core working hours are 39 hours per week with an early finish on a Friday. In return, we offer a competitive salary package, excellent benefits and the opportunity to work as part of a highly specialist and experienced team.


How to apply?

If this sounds like the type of environment you would love to be a part of and you are a pragmatic individual, who is looking for a new challenge in a ‘hands on’ role, with an excellent employer, we want to hear from you! Please forward your CV to Jen Dickson, HR Advisor on or contact Jen in confidence for more information. 

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